Refund & Cancellation Policy

We strive to provide highly satisfactory and transformative experiences at Atmann. However, we understand that circumstances may change. Please review our policies regarding digital sessions and physical products.

1. Digital Services & Consultations

• Cancellations: You may cancel or reschedule a booked session up to 24 hours before the scheduled start time for a full refund.
• Late Cancellations: Cancellations made within 24 hours of the session start time are not eligible for a refund, as the Healer's time has been exclusively reserved.
• No Shows: If you fail to attend a digital session without prior notice, the session is forfeited and non-refundable.
• Healer Cancellations: In the rare event a Healer must cancel, you will be offered a priority reschedule or a 100% refund.

2. Physical Products (Gems & Malas)

• Returns: We accept returns for physical products within 7 days of delivery, provided the item is unused, unenergized by you, and in its original packaging.
• Damaged Items: If an item arrives physically damaged, please record an unboxing video and contact support within 48 hours for a replacement.
• Refund Processing: Approved refunds for physical products will be credited back to the original payment method within 5-7 business days after we receive the returned item.

3. Dispute Resolution

If you are deeply unsatisfied with a session due to professional misconduct, please contact our support team immediately. We review complaints on a case-by-case basis to ensure platform integrity.